This Privacy Policy explains how Olive Print Ltd, trading as OlivePrint, collects, uses, stores and protects your personal data when you use our website, contact us, create an account, request a quote, place an order, subscribe to marketing communications, or otherwise interact with us.
Olive Print Ltd is the data controller responsible for your personal data. In this Privacy Policy, references to “OlivePrint”, “we”, “us” or “our” mean Olive Print Ltd.
We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
1. Company Information
Olive Print Ltd
Registered office: 20 Wenlock Road, London, England, N1 7GU
Company number: 15787736
VAT number: [VAT NUMBER TO BE ADDED]
Email: hello@oliveprint.com
2. How to Contact Us About Data Protection
If you have any questions about this Privacy Policy, how we use your personal data, or if you wish to exercise any of your data protection rights, please contact us using the details below:
Data Protection Contact
Olive Print Ltd
20 Wenlock Road, London, England, N1 7GU
Email: hello@oliveprint.com
3. Our Commitment to You
We are committed to being transparent about how we collect and use your personal data. We will only collect personal data where we have a lawful basis to do so, and we will only use it for the purposes explained in this Privacy Policy or for purposes that are compatible with those original purposes.
You should read this Privacy Policy together with any other privacy notices or policies we may provide when collecting your personal data, so that you understand how and why we are using your information.
4. The Personal Data We Collect
We may collect different types of personal data depending on how you interact with us.
4.1 When You Contact Us
When you contact us through our website, by email, through a contact form, or through any other communication channel, we may collect:
- First name
- Last name
- Email address
- Company name, where applicable
- Message details
- Any other information you choose to provide
4.2 When You Request a Quote
When you request a quotation for print products or services, we may collect:
- First name
- Last name
- Email address
- Company name, where applicable
- Billing or delivery location, where relevant
- Product requirements
- Artwork or project files supplied by you
- Any other details required to prepare your quote
4.3 When You Create an Account
If our website allows you to create an account, we may collect:
- First name
- Last name
- Email address
- Password or account login details
- Billing address
- Delivery address
- Order history
- Account preferences
4.4 When You Place an Order
When you place an order with us, we may collect:
- First name
- Last name
- Email address
- Company name, where applicable
- Billing address
- Delivery address
- Payment information
- Order details
- Artwork, files, images, logos, text or other materials supplied for printing
- Delivery and courier information
We do not usually store full card payment details ourselves. Payments may be processed securely by third-party payment providers.
4.5 When You Subscribe to Marketing
When you sign up to receive marketing communications from us, we may collect:
- First name
- Last name
- Email address
- Marketing preferences
- Information about how you interact with our marketing emails, where applicable
4.6 When You Unsubscribe
If you unsubscribe from marketing communications, we may retain limited information such as your name and email address on a suppression list. This is to make sure we do not send you further marketing communications where you have opted out.
4.7 When You Use Our Website
When you visit our website, we may collect technical and usage information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visit
- Referral source
- Cookie and tracking preferences
For more information about cookies and similar technologies, please see our Cookie Policy.
5. Special Category Data and Children’s Data
We do not intentionally collect special category personal data, such as information about your health, race, ethnicity, religious beliefs, political opinions, trade union membership, biometric data, genetic data or sexual orientation.
We also do not intentionally collect data relating to criminal convictions or offences.
Our website and services are not intended for children, and we do not knowingly collect personal data relating to children.
6. If You Do Not Provide Personal Data
Where we need to collect personal data by law, under the terms of a contract, or in order to provide our products or services, and you do not provide that data when requested, we may not be able to provide the relevant product, service, quotation, support or order fulfilment.
7. How We Use Your Personal Data
We may use your personal data for the following purposes:
- To respond to enquiries
- To provide quotations
- To create and manage customer accounts
- To process and fulfil orders
- To check artwork and project files
- To arrange production, delivery and courier services
- To process payments and issue invoices
- To provide customer service and support
- To deal with complaints, returns, reprints or refunds
- To send service-related communications about orders
- To send marketing communications where permitted
- To request reviews or feedback
- To improve our website, products and services
- To maintain website security and prevent fraud
- To comply with legal, tax, accounting and regulatory obligations
8. Lawful Bases for Processing
We will only use your personal data where we have a lawful basis to do so. The lawful bases we may rely on include:
8.1 Performance of a Contract
We process your personal data where it is necessary to perform a contract with you, or to take steps at your request before entering into a contract. For example, this includes preparing quotes, processing orders, producing print work, arranging delivery, and providing customer support relating to your order.
8.2 Legitimate Interests
We may process your personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. For example, this may include responding to enquiries, improving our services, preventing fraud, managing customer relationships, requesting feedback, and operating our business efficiently.
8.3 Consent
We may rely on your consent where you have given us clear permission to use your personal data for a specific purpose. For example, this may apply where you subscribe to certain marketing communications or accept certain cookies.
You may withdraw your consent at any time.
8.4 Legal Obligation
We may process your personal data where it is necessary to comply with a legal or regulatory obligation. For example, this may include keeping accounting records, complying with tax obligations, responding to lawful requests, and maintaining suppression lists where you have opted out of marketing.
9. Purposes, Data Used and Lawful Basis
Purpose Personal Data Used Lawful Basis Responding to enquiries Name, email address, company name, message details Legitimate interests Preparing quotations Name, email address, company name, product requirements, project details Performance of a contract or steps before entering into a contract Creating and managing customer accounts Name, email address, account details, billing and delivery information Performance of a contract Processing and fulfilling orders Name, email address, billing address, delivery address, order details, artwork and files Performance of a contract Processing payments and invoices Name, billing address, payment information, order details Performance of a contract and legal obligation Arranging delivery Name, delivery address, email address, order details, delivery information Performance of a contract Customer support and complaints Name, email address, order details, correspondence, complaint details Performance of a contract and legitimate interests Requesting reviews or feedback Name, email address, order details Legitimate interests Email marketing Name, email address, marketing preferences Consent or legitimate interests where permitted by law Maintaining unsubscribe records Name, email address, marketing preference status Legal obligation and legitimate interests Website analytics and improvement IP address, device information, usage data, cookie preferences Consent or legitimate interests, depending on the technology used Fraud prevention and website security Account details, order details, technical data, usage data Legitimate interests and legal obligation Legal, tax and accounting compliance Customer details, order details, invoices, payment records Legal obligation10. Marketing Communications
We may use your personal data to send you marketing communications about our products, services, offers, updates, samples, promotions or relevant print-related information.
We will only send electronic marketing communications where we are permitted to do so under applicable data protection and electronic marketing laws. This may be where you have given consent, or where we are allowed to rely on legitimate interests or the soft opt-in for similar products and services.
Where the soft opt-in applies, we will only use it where you have provided your details during a sale or negotiation for a sale, the marketing relates to similar products or services, and you were given a clear opportunity to opt out when your details were collected and in every marketing message thereafter.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at hello@oliveprint.com.
You have an absolute right to object to direct marketing at any time. Once you object or unsubscribe, we will stop sending you direct marketing communications.
11. Service Communications
Even if you opt out of marketing, we may still send you service-related communications. These may include order confirmations, proof approvals, production updates, delivery updates, account information, payment reminders, legal notices or important information relating to products or services you have requested.
12. Cookies
Our website may use cookies and similar technologies to operate effectively, improve user experience, analyse website performance, remember preferences, and support marketing or advertising activity.
Where cookies require consent, we will ask for your consent through our cookie banner or cookie settings. You can change your cookie preferences at any time where this functionality is available.
For more information about the cookies we use and how you can control them, please see our Cookie Policy.
13. Purpose Limitation
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible purpose.
If we need to use your personal data for an unrelated purpose, we will notify you where required and explain the lawful basis that allows us to do so.
14. Who We Share Your Personal Data With
We may share your personal data with trusted third parties where necessary for the operation of our business, the fulfilment of your order, or compliance with legal obligations.
These third parties may include:
- Print production partners and suppliers
- Couriers, delivery companies and logistics providers
- Payment processors and banking providers
- Website hosting providers
- IT, email, CRM and cloud service providers
- Marketing platforms and email service providers
- Analytics and advertising providers, where applicable
- Customer review platforms
- Professional advisers, including accountants, insurers, lawyers and auditors
- HM Revenue & Customs, regulators, law enforcement agencies or other authorities where required by law
- Third parties involved in a business sale, merger, restructuring, acquisition or transfer of assets
We require third-party service providers to respect the security of your personal data and to process it in accordance with the law. We do not permit our service providers to use your personal data for their own purposes unless they have their own lawful basis for doing so.
15. International Transfers
Some of our external service providers may process personal data outside the United Kingdom. Where this happens, we will take appropriate steps to ensure that your personal data receives a level of protection that is consistent with applicable data protection laws.
This may include using countries that have been deemed to provide an adequate level of protection, approved contractual safeguards, international data transfer agreements, or other lawful transfer mechanisms recognised under UK data protection law.
16. Data Security
We have put in place appropriate technical and organisational measures to help protect your personal data from accidental loss, unauthorised access, misuse, alteration, disclosure or destruction.
We limit access to your personal data to employees, contractors, suppliers and service providers who have a business need to access it. They are only permitted to process your personal data on our instructions and, where appropriate, are subject to confidentiality obligations.
We also maintain procedures to deal with suspected personal data breaches and will notify you and/or the Information Commissioner’s Office where we are legally required to do so.
17. Data Retention
We will only keep your personal data for as long as reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying legal, accounting, tax, reporting or regulatory requirements.
When deciding how long to retain personal data, we may consider:
- The amount, nature and sensitivity of the personal data
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- The potential risk of harm from unauthorised use or disclosure
- Any legal, accounting, tax or regulatory requirements
- Whether the data may be needed to deal with disputes or enforce agreements
In some circumstances, we may anonymise personal data so that it can no longer be associated with you. We may use anonymised data indefinitely for research, statistical, analytical or business improvement purposes.
18. Your Data Protection Rights
Under data protection law, you may have the following rights in relation to your personal data:
- Right of access: You can ask us for a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
- Right to erasure: You can ask us to delete your personal data in certain circumstances.
- Right to restrict processing: You can ask us to restrict the way we use your personal data in certain circumstances.
- Right to data portability: You can ask us to provide certain personal data in a structured, commonly used and machine-readable format.
- Right to object: You can object to certain types of processing, including processing based on legitimate interests and direct marketing.
- Right to withdraw consent: Where we rely on consent, you can withdraw your consent at any time.
- Rights relating to automated decision-making: You have rights in relation to certain automated decisions that have legal or similarly significant effects.
These rights are subject to certain legal conditions and exemptions. If we cannot comply with your request, we will explain why.
19. Automated Decision-Making
We do not currently make decisions about you based solely on automated processing that would produce legal or similarly significant effects.
20. Subject Access Requests
You will not usually have to pay a fee to access your personal data or to exercise your other rights.
However, we may charge a reasonable administrative fee or refuse to comply with a request where the request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to confirm your identity before responding to your request. This is a security measure to ensure that personal data is not disclosed to someone who does not have the right to receive it.
We aim to respond to legitimate requests within one month. If your request is complex or you have made multiple requests, it may take longer. In that case, we will let you know and keep you updated.
21. Complaints
If you have any concerns about how we use your personal data, please contact us first so that we can try to resolve the matter.
You can contact us at:
Olive Print Ltd
20 Wenlock Road, London, England, N1 7GU
Email: hello@oliveprint.com
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.
Information Commissioner’s Office
Website: https://ico.org.uk
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or data processing practices.
Any updated version will be published on our website. We recommend that you review this page periodically to stay informed about how we protect your personal data.
23. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:
Olive Print Ltd
Registered office: 20 Wenlock Road, London, England, N1 7GU
Company number: 15787736
VAT number: [VAT NUMBER TO BE ADDED]
Email: hello@oliveprint.com