Frequently Asked Questions

Choose a product, set your size, quantity, stock and finishing options to see live pricing, then add it to your basket and check out. You can order as a guest or create an account to track your orders and download invoices.

We accept all major credit and debit cards through our secure Stripe-powered checkout. Your card details are never stored on our servers.

You can switch between inc-VAT and ex-VAT pricing using the toggle in the top bar. Most products carry standard 20% UK VAT; printed flyers and leaflets are zero-rated. Your basket always shows a clear subtotal, VAT and total breakdown.

Yes. Once your order is complete we email a VAT invoice with the PDF attached, and you can download it anytime from your account under Orders.

We accept PDF, JPG, PNG, AI and PSD files, up to 100MB per file. Print-ready PDFs with your fonts embedded and artwork set to the correct size give the best results.

Yes - a free artwork check is included on every order. Our studio reviews your files and prepares a proof for you to review and approve before anything goes to print.

Of course. Choose "upload later" at checkout and we'll email you a secure link to upload your files when you're ready. Production starts once your artwork is approved.

After you order, our team sets up a proof and emails you a link to review it. Approve it and your job moves straight into production; if something isn't right, reject it with a comment (and an updated file if needed) and we'll re-proof.

Delivery is free on every order to the UK mainland, sent on a tracked courier service - there's no minimum spend.

Turnaround depends on the product and the option you choose, with express options on most items - typically 1-2 working days for production once your proof is approved, plus courier transit.

Yes. When your order is dispatched we email you the courier and a tracking link, and you'll also find it on the order in your account.