These Terms and Conditions apply to all orders placed with OlivePrint, operated by Olive Print Ltd. By placing an order with us, approving artwork, making payment, or otherwise instructing us to proceed with work, you agree to be bound by these Terms and Conditions.
Please read these Terms carefully before placing an order. If you have any questions, please contact us at hello@oliveprint.com.
1. Company Information
OlivePrint is operated by:
Olive Print Ltd
Registered office: 20 Wenlock Road, London, England, N1 7GU
Company number: 15787736
VAT number: [VAT NUMBER TO BE ADDED]
Email: hello@oliveprint.com
2. Application of These Terms
These Terms and Conditions apply to all quotations, orders, products and services supplied by OlivePrint and supersede any other terms, conditions or arrangements unless agreed by us in writing.
Receipt of an order acknowledgement, payment confirmation, artwork approval, or instruction to proceed shall constitute your acceptance that these Terms and Conditions apply to the contract between you and Olive Print Ltd.
3. Payment Terms
3.1 Account Customers
Where a credit account has been approved by us in writing, payment shall be made in full within 30 days from the date of invoice, unless alternative settlement terms have been agreed by us in writing.
3.2 Non-Account Customers
For customers without an approved credit account, payment is required in full before production, dispatch, collection or delivery of goods, unless otherwise agreed by us in writing.
3.3 Discounts
Any discount offered is provided on the strict understanding that payment is made by the due date. We reserve the right to withdraw or invoice any discount where payment becomes overdue.
3.4 VAT
Where applicable, VAT will be charged at the prevailing rate. Some printed products may be zero-rated for VAT, while others may be subject to VAT depending on the product type, purpose, content, design or HMRC rules.
If VAT is applicable to your order, it will be added to the amount payable. If VAT becomes payable after an order has been placed or paid for, you remain responsible for paying the VAT before the order is completed, released, dispatched or delivered.
4. Overdue Accounts
If payment is not made by the due date, we reserve the right to suspend production, withhold delivery, pause any further work, or refuse to accept further orders until all outstanding sums are paid in full.
We reserve the right to charge interest on overdue accounts at a rate of 5% above the Bank of England base rate from the date payment became due until the date payment is received in full.
We also reserve the right to recover any reasonable legal, administrative or collection costs incurred in obtaining payment of overdue accounts, including costs arising from third-party debt recovery or court proceedings.
5. Passing of Title and Risk
Risk in the goods shall pass to you upon delivery, collection, or handover to a courier or delivery service.
All goods remain the property of Olive Print Ltd until payment has been received in full.
Until payment has been made in full, you must keep any goods supplied by us clearly identifiable and separate from other goods. If payment is not made, we reserve the right to recover goods that remain our property, without prejudice to any other rights or remedies available to us.
6. Products and Product Information
We take reasonable care to describe our products, materials, finishes and services accurately. However, product descriptions, images, specifications, colours, sizes, finishes and availability may vary and are provided for general guidance only.
We reserve the right to amend, update, substitute or withdraw products, specifications, materials or services without prior notice where necessary.
7. Quotations and Prices
Unless otherwise stated, quotations are valid for 14 days from the date of issue.
All quotations are based on the information supplied by you at the time of quotation. We reserve the right to amend a quotation if the specification, artwork, quantity, delivery requirements, material costs, production costs, taxes, duties or other relevant circumstances change.
Prices may be changed at any time without notice, including advertised offers, promotional prices or website pricing.
Where applicable, all prices are subject to VAT at the prevailing rate.
8. Orders
Orders are accepted subject to our approval and may be refused at our discretion.
You are responsible for ensuring that all order details are correct, including product type, quantity, size, material, finish, delivery address, artwork, spelling, contact details and any other instructions supplied to us.
Once an order has been placed, changes may not be possible. Where changes are possible, additional charges may apply.
9. Delivery
We will make reasonable efforts to meet stated delivery dates, but delivery dates and turnaround times are estimates only and are not guaranteed unless expressly agreed by us in writing.
We shall not be liable for any loss, cost, damage or inconvenience arising from delayed delivery, failed delivery, courier delay, customs delay, incorrect delivery details supplied by you, or circumstances outside our reasonable control.
Delivery charges will be charged at the prevailing rates applicable at the time of order or dispatch.
It is your responsibility to ensure that payment has been made, artwork has been approved, and all information required for production and delivery has been supplied in time. We are not responsible for missed delivery deadlines caused by late payment, late approval, incorrect artwork, incomplete instructions, or delayed customer responses.
9.1 International Delivery
International delivery times are estimates only and may be affected by customs clearance, local restrictions, import processes, courier availability or other external factors.
You are responsible for any customs duties, import taxes, clearance fees or other charges arising from the import or export of goods.
10. Quantity Variation
For printed goods, a variation of up to 5% above or below the ordered quantity shall be deemed acceptable fulfilment of the order. You will be charged at the agreed contract rate for the quantity delivered.
11. Claims, Damage and Shortages
You must inspect all goods upon receipt.
Claims relating to damage, delay, partial loss, quality issues, quantity issues or incorrect goods must be made in writing by email to hello@oliveprint.com within 5 working days of receiving the goods.
Claims relating to non-delivery must be made in writing within 4 days of the expected delivery date or receipt of invoice, whichever is earlier.
We shall not be liable for damage caused in transit unless the damage is noted with the courier at the time of delivery where possible and reported to us within the required timeframe.
If a claim is not made within the stated timeframe, the goods shall be deemed to have been accepted as supplied.
Where we request the return of printed goods for inspection, the goods must be returned in full before any reprint, replacement, credit or refund is considered. If the goods are not available for return, we may treat the order as accepted.
12. Liability
Our liability for any loss or damage arising from the supply of goods or services shall be limited to the contract value of the relevant order, except where liability cannot be limited or excluded by law.
We shall not be liable for indirect, consequential or financial losses, including loss of profit, loss of business, loss of opportunity, loss of revenue, loss of goodwill, expenses incurred by you, or any third-party costs arising from delay, error, defective goods or non-delivery.
We shall not be responsible for any loss or damage where you have not complied with the claims procedure set out in these Terms.
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
13. Refunds, Reprints and Remedies
Where goods are defective and we accept responsibility, we reserve the right to rectify the issue by reprinting, replacing or correcting the work. A refund will not automatically be provided where a reprint or replacement is a suitable remedy.
If we offer a reprint, replacement or correction, you must accept this remedy unless you can show clear and reasonable grounds for refusing it.
If you arrange for work to be corrected, reprinted or replaced by a third party without giving us the opportunity to inspect the goods and resolve the issue, you may lose your right to any remedy from us.
All defective goods must be returned to us where requested before a replacement, reprint, credit or refund is considered.
Where a refund is agreed, refunds will usually be processed within 3 to 5 working days of approval, although the time taken for funds to appear in your account may depend on your bank or payment provider.
14. Cancellations
Cancellation requests must be made in writing by email to hello@oliveprint.com.
Orders may not be cancelled once production has started, artwork has been approved, materials have been ordered, or costs have been incurred, unless agreed by us in writing.
Any costs already incurred up to the date of cancellation will be charged and deducted from any refund due. If the order has not yet been paid for, we reserve the right to invoice you for costs already incurred.
15. Samples
Where samples are supplied on approval, they must be returned in good condition within 14 days unless otherwise agreed. We reserve the right to charge for samples that are not returned, are returned late, or are returned damaged.
16. Changes to Order Quantities
Any request to change the quantity of an order must be made in writing before production or processing begins.
Any increase in quantity may be treated as a separate order unless agreed by us in writing before work begins on the original order.
17. Artwork and Customer-Supplied Files
All orders are produced based on the artwork, files, content and instructions supplied or approved by you.
You are responsible for ensuring that all artwork is accurate, complete, print-ready and suitable for the intended purpose. This includes, but is not limited to, checking spelling, grammar, punctuation, layout, images, logos, contact details, colours, bleed, trim marks, resolution and file format.
Any additional costs arising from inaccurate, incomplete, unsuitable or defective artwork supplied by you shall be your responsibility.
Unless otherwise agreed, artwork will be printed using CMYK print processes. Colours may vary between screens, digital proofs, printed proofs and final printed products. We cannot guarantee exact colour matching unless a specific colour-matching service has been agreed in writing and any applicable additional charges have been paid.
Once an order has been placed or artwork has been approved, changes may not be possible. Where amendments are possible, additional charges may apply.
17.1 Intellectual Property
You warrant that you own, control or have permission to use all artwork, images, logos, text, designs and other materials supplied to us. You agree to indemnify us against any claims, losses, damages, costs or expenses arising from any alleged or actual infringement of intellectual property rights or other third-party rights in materials supplied by you.
Any artwork, design, concept, template, layout, image, text, graphic or other creative work created by OlivePrint or on our behalf remains the intellectual property of Olive Print Ltd unless otherwise agreed in writing.
You may not reproduce, copy, modify, distribute or use any OlivePrint artwork, designs, images, text, templates, product photography or other materials without our prior written permission.
18. Proofs and Approval
Proofs are not supplied as standard unless stated or requested. Where proofs are requested or required, additional charges may apply unless otherwise agreed.
If we identify an issue with artwork during a file check or proofing process, we may notify you and request corrected artwork or approval to make amendments. Any amendments made by us may be chargeable.
If you choose to proceed despite being advised of an issue, you do so at your own risk and we shall not be responsible for errors in the final printed goods resulting from the supplied or approved artwork.
You must check all proofs carefully. Once a proof is approved, it is deemed correct and ready for print. Responsibility for any errors, omissions, spelling mistakes, punctuation errors, layout issues, colour expectations, contact details or other content passes to you upon approval.
Production will not begin until we have received the required approval where approval is requested. Delays in approving proofs may affect turnaround times and delivery dates.
19. Colour, Materials and Finish Tolerances
Printed colours may vary due to differences in paper, card, material, lamination, varnish, coating, print process, screen display, lighting conditions and production batches.
We shall not be liable for reasonable colour variation, finishing variation, trimming tolerance, material variation or other minor differences that are normal within print production.
20. Orders Placed On Hold
If an order is placed on hold due to missing information, missing artwork, customer delay, non-payment, lack of approval or any other reason caused by you, we may apply reasonable administration or storage charges.
If we do not receive the required information, approval or payment within 28 days, we reserve the right to cancel, dispose of, or close the order. You will remain liable for any work already carried out and costs incurred.
21. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay is caused by events outside our reasonable control.
This may include, but is not limited to, courier delays, postal disruption, strikes, industrial action, fire, flood, extreme weather, power failure, supplier shortages, material shortages, machinery breakdown, transport disruption, customs delays, acts of God, war, terrorism, civil unrest, epidemic, pandemic, government restrictions or changes in law.
Where such circumstances arise, we may extend delivery times, suspend performance, source alternative materials, or cancel the contract in whole or in part without liability.
22. Complaints
Complaints must be made in writing by email to hello@oliveprint.com within 48 hours of receiving your goods where possible, and in any event within the claims period set out in these Terms.
We will assess the complaint and may request photographs, videos, order details or return of the goods before deciding whether a reprint, replacement, credit or refund is appropriate.
23. Resellers
Where you purchase goods or services from us for resale, you remain responsible for your own customer relationship, pricing, marketing, representations, approvals and after-sales support.
You may not use OlivePrint’s branding, product images, website content, templates, artwork or other materials to promote your own services without our prior written permission.
Any materials supplied by OlivePrint may only be used for the purpose expressly authorised by us and must not be used in connection with unlawful, misleading, offensive, defamatory, obscene, abusive, hateful, discriminatory or otherwise inappropriate content.
We reserve the right to request the removal of any OlivePrint materials used without permission or in breach of these Terms.
24. Voucher Codes and Promotions
Voucher codes, discounts and promotional offers may not be used in conjunction with any other offer unless expressly stated.
Voucher codes and promotions may be withdrawn, amended or refused at any time without notice.
25. Sustainability and Carbon Offsetting
Where carbon offsetting, sustainable print options, recycled materials or similar services are offered, any applicable charges will be displayed or confirmed at the time of order where possible.
Such services may be optional, product-specific and non-refundable once production has commenced or the relevant service has been applied.
26. Reviews and Testimonials
Where you leave a review, testimonial or public comment about OlivePrint through our website, social media channels, review platforms or other public channels, you agree that we may use, reproduce or display that review for marketing, promotional or website purposes.
27. Website Use
Your use of our website may also be subject to any additional website terms, privacy policy, cookie policy or other policies published on our website from time to time.
28. Governing Law
These Terms and Conditions, and any contract between you and Olive Print Ltd, shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
29. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Olive Print Ltd
Registered office: 20 Wenlock Road, London, England, N1 7GU
Company number: 15787736
VAT number: [VAT NUMBER TO BE ADDED]
Email: hello@oliveprint.com